We strive to ensure that your order reaches you as quickly as possible. Usually, delivery takes 24-48 hours and a maximum of 8 working days, depending on your location and the courier service. Orders are processed within 1-2 working days. Please note that delivery times may vary due to factors such as public holidays or unforeseen courier delays. If you experience any delays beyond the estimated timeframe, feel free to contact our support team for assistance.

After placing an order on fsouq.com, our team begins processing it within 1-2 working days. Once your order is confirmed, it is carefully packed and handed over to our trusted courier partners for delivery.

Delivery usually takes 24-48 hours and a maximum of 8 working days, depending on your location. If you have any questions or need assistance, feel free to contact our support team.

At fsouq.com, we offer multiple secure payment options for your convenience. You can pay using:

• Credit/Debit Cards (Visa, Mastercard, etc.)
• Cash on Delivery (COD) (Available for select locations)
• Direct Bank Transfer
• Apple Pay

All transactions are securely processed to ensure your safety. If you experience any payment-related issues, our support team is happy to assist you.

At fsouq.com, we are committed to ensuring customer satisfaction with every order. While refunds are generally not the standard process, we do understand that certain situations may require special consideration. If you receive a defective or incorrect item, please reach out to our support team within 48 hours of delivery, and we will be happy to assist you with the best possible resolution.

In such cases, we may offer a replacement or store credit as an alternative. For more details, please refer to our return policy or contact our team for further assistance.

At fsouq.com, we currently ship within the UAE. However, we can ship to your shipping provider in the UAE for forwarding to international destinations. If you have a preferred shipping provider, feel free to reach out to us, and we’ll be happy to assist with arranging the delivery to their address. For further details, please contact our support team.

At fsouq.com, we offer affordable delivery charges based on your order total:

• For orders below 1,000 AED, a delivery charge of 25 AED applies.
• For orders above 1,000 AED, delivery is completely free.

We aim to provide the best shopping experience with fast and cost-effective delivery. For further inquiries, feel free to contact our support team.

You can easily reach our customer support team by:

• Email: Send your inquiries to sales@fsouq.com, and we’ll respond as quickly as possible.
• Phone: Call us at +971 58 922 8966 for immediate assistance.
• WhatsApp: Message us at +971 58 922 8966 for quick support.

Our team is available during working hours and will be happy to assist you with any questions or concerns.

Yes, you can easily create an account on fsouq.com to save your shipping information and make future purchases faster. Simply click on the “Sign Up” option at the top of the homepage and follow the prompts to create your account. If you already have an account, simply log in to access your details.

Currently, fsouq.com does not offer gift cards. However, we are constantly working on expanding our services, so stay tuned for future updates. In the meantime, feel free to explore our range of products that might make the perfect gift for your loved ones. If you have any other inquiries, our support team is happy to assist.